Support and corrections

Contact Photo Pass

Send a product question, privacy request, accessibility report or official-requirement correction to the support queue.

Before sending

Never include a portrait, passport number, visa application number or copy of an identity document. For requirement corrections, include the affected Photo Pass URL and a direct official source.

Send a message

Scope

Photo Pass can help with the browser tool and its published presets. We cannot provide immigration advice, check an application, speak for an authority or guarantee acceptance.